Shipping Information

At Party and Story, we are committed to ensuring that your orders are delivered quickly and efficiently. We partner with Aramex, one of the leading courier services in the region, to ensure reliable and timely deliveries throughout Saudi Arabia and beyond. Below is an outline of our shipping policies.

 

  1. Shipping Destinations

We offer delivery services to the following locations:

  • Within Saudi Arabia: We ship to all cities and regions across Saudi Arabia.
  • International Shipping: Soo available in GCC countries

 

  1. Shipping Rates
  • Domestic Shipping:
    • Standard shipping within Saudi Arabia is SAR [Amount] for orders below SAR [Free Shipping Threshold].
    • Free shipping is offered for orders above SAR [Free Shipping Threshold].

 

  1. Delivery Times

Our goal is to ensure that your order reaches you as quickly as possible.

  • Domestic Shipping within Saudi Arabia:
    • Standard Delivery: 2 to 5 business days for most regions.
    • Remote areas may take up to 7 business days.
  • International Shipping:
    • Delivery times depend on the destination country and may range from 7 to 14 business days.

Please note that delivery times may be affected by weekends, public holidays, or unexpected delays due to customs processes for international shipments.

  

  1. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment directly on the Aramex website or through their app.

 

  1. Delivery Conditions

To ensure smooth and secure delivery:

  • The recipient must be present at the designated delivery address to receive the package.
  • Aramex may require a signature upon delivery to confirm receipt.
  • If you are unavailable at the time of delivery, Aramex will attempt re-delivery or leave a notification to arrange a new delivery time.

 

  1. Shipping Restrictions

Due to certain regulatory restrictions and policies, the following items may not be shipped:

  • Hazardous materials or liquids
  • Perishable goods
  • Items restricted by Saudi Arabian customs

For more details on prohibited items, please refer to the Saudi Customs Regulations or contact Aramex.

 

  1. Order Processing Time
  • Orders are typically processed within 1 to 2 business days of being placed.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is processed, it will be handed over to Aramex for shipping.

 

  1. Undelivered Packages

In cases where the package is undeliverable due to an incorrect address, repeated failed delivery attempts, or refusal to accept the delivery:

  • The customer may be responsible for any return shipping fees or additional charges imposed by Aramex.

 

  1. Lost or Damaged Packages

While we strive to ensure the safe delivery of all orders, unforeseen circumstances can sometimes result in lost or damaged packages:

  • If your package is lost or damaged during transit, please contact us within 48 hours of receiving the delivery notification.
  • We will work with Aramex to investigate the issue and, where appropriate, arrange for a replacement or refund in compliance with Saudi regulations and our store policies.

 

  1. Returns and Exchanges

For information on returning or exchanging a product, please refer to our Return Policy.

 

Contact Us

If you have any questions or concerns about your shipment, feel free to reach out to our customer support team at:

 

By placing an order with Party and Story, you agree to the terms outlined in this shipping policy. We are dedicated to providing you with a seamless and hassle-free shopping experience, and we appreciate your business.